Your rights as a railway passenger

Do you have a right to be carried at a certain time? What about if a train is cancelled? Standing for an hour - any redress? Who to contact?

Customer Services

Train Operating Company Directors

Passenger Focus

I came up with this "who to complain to" list from a forum post I was making ...

Groups such as ours, Railvoice and others who can pass things on
* Customer services at the individual train companies
* Directors and managers directly at the train companies
* Directors of the train operating company's parent organsation
* Department for Transport (I feel a who's who coming up!)
* Office of the Rail Regulator
* Railfocus
* The railway, local and natonal press
* Your MP.

Yet I'm NOT advocating complaining about every little incident; I accept that trains may - occasionally - be short formationed, that an accident, a landslip or a fatality may cause cancellations and choas and I think we should accept that and work with the staff on the ground who are doing there level best to get us all to destination.

Where you have SYSTEMATIC cancellations - caused by a failure of the infrasturcture to provide enough servicable trains, cheesparing by the operator with zero spare staff to hand leading to cancellations if any one of a very large groups calls in sick, that's another matter.

See here for discussions.

Recent discussions:
Link to ... Cornwall woman gets payout after suing Great Western Railway for 'poor service'
Link to ... Giving up seat for an "old bird"
Link to ... A single site for helping resolve your travel issues - Resolver
Link to ... Thefts and losses on GWR trains last year
Link to ... Photography of long-closed and long-gone railways
Link to ... Photography of former stations on lines that are still open
Link to ... Who should you have to give up your seat for?
Link to ... Somerset Live "Tricks To Help You Get A Seat"
Link to ... Compensation Advice?
Link to .. Void day eligibility
Link to .. Rail Ombudsman launched - 26th November 2018
Link to .. Ticket gate problem
Link to .. Approaches to looking after your customers - a contrast in philosophy?
Link to .. Who to claim from?
Link to .. Platform changes that mean you miss a service
Link to .. Explosive Bottom - what should GWR do about it?
Link to .. Costs of congestion
Link to .. Passenger sends the bailiffs in to Greater Anglia
Link to .. Consequential Losses
Link to .. One hour delay required for compensation on GWR?

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