Your rights as a railway passenger

Do you have a right to be carried at a certain time? What about if a train is cancelled? Standing for an hour - any redress? Who to contact?

Customer Services

Train Operating Company Directors

Passenger Focus

I came up with this "who to complain to" list from a forum post I was making ...

Groups such as ours, Railvoice and others who can pass things on
* Customer services at the individual train companies
* Directors and managers directly at the train companies
* Directors of the train operating company's parent organsation
* Department for Transport (I feel a who's who coming up!)
* Office of the Rail Regulator
* Railfocus
* The railway, local and natonal press
* Your MP.

Yet I'm NOT advocating complaining about every little incident; I accept that trains may - occasionally - be short formationed, that an accident, a landslip or a fatality may cause cancellations and choas and I think we should accept that and work with the staff on the ground who are doing there level best to get us all to destination.

Where you have SYSTEMATIC cancellations - caused by a failure of the infrasturcture to provide enough servicable trains, cheesparing by the operator with zero spare staff to hand leading to cancellations if any one of a very large groups calls in sick, that's another matter.



See here for discussions.

Recent discussions:
Link to ... Rail Ombudsman launched - 26th November 2018
Link to ... Ticket gate problem
Link to ... Approaches to looking after your customers - a contrast in philosophy?
Link to ... Who to claim from?
Link to ... Platform changes that mean you miss a service
Link to ... Explosive Bottom - what should GWR do about it?
Link to ... Costs of congestion
Link to ... Passenger sends the bailiffs in to Greater Anglia
Link to ... Consequential Losses
Link to .. One hour delay required for compensation on GWR?
Link to .. Grumpy Man App in BBC News
Link to .. 3.6 million hours of delays
Link to .. Timetable displays at stations
Link to .. Compensation for delays between Bridgwater & Taunton 07/11/17
Link to .. Delay/Repay-where would I start with this one?
Link to .. Public Performance Measure (PPM) details
Link to .. Complimentary tickets
Link to .. Merged topic - High Point Village, Hayes and Harlington
Link to .. Void days for 5th & 6th July
Link to .. Mother complains that no-one gives up seat so she can breastfeed seated


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